Quality Assurance Manager

Quality Assurance Manager

Reporting directly to Operations Director
FLSA status: Exempt
Department: Operations


Oversee the quality system and personnel. Ensure quality system requirements are established, implemented, maintained and improved in accordance with the organizational goals.

Essential Duties & Responsibilities

Plan, organize, direct, and evaluate all activities and operations related to Quality.

  • Perform activities necessary for the effective management of the quality department.
  • Maintain quality performance records and issue corrective actions.
  • Develop quality improvement programs.
  • Use database tools to identify and address quality issues and customer complaints.
  • Establish and maintain QA test methods.
  • Supply PPAP and SPC reports
  • Evaluate current and potential suppliers in conjunction with improving relationships.
  • Establish, implement, train, maintain and improve quality system.
  • Monitor effectiveness of quality policies, procedures, work instructions
  • Oversee practicality of inspection and test methods, gage controls, SPC, capability analysis, etc.
  • Track and analyze NCRs, CARs, customer complaints & other metrics as assigned
  • Monitor material, in-process and outgoing product quality at all levels
  • Conduct training sessions related to the quality system
  • Coordinate and Lead Quality System Audits
  • Act as management representative for third-party audits
  • Monitor corrective actions and recommendations resulting from the audits and management review
  • Assist in New Product Introduction Quality Planning Activities
  • Create control & inspection plans as required
  • Develop training for and train employees on quality related practices and system requirements.
  • Produce quality reports; analyze information, and address and resolve problem areas.
  • Develop and lead cross-functional teams to address and resolve quality issues and to improve levels of quality and productivity.
  • Conduct research on product defects and recommend modifications in product or quality standards where warranted.

Primary Function

The Quality Assurance Manager has direct reports and is accountable for the strategic and tactical leadership of our Quality Assurance Department. Key accountabilities include working closely with the management team to continually improve our Quality Metrics, lead ISO audits, manage Quality Assurance staff, and implement Continual Improvement initiatives. The success of the position is ultimately defined by the satisfaction of our existing and prospective customers.

Education and/or Experience:

  • Requires a bachelor’s degree in engineering, or related field, from a four-year college or university.
  • At least 5 years’ successful, demonstrated experience in a Quality Assurance position within a manufacturing environment, with at least 2 years’ experience in a successful Quality Assurance management role; preference will be given to a candidate with a technical degree and intimate familiarity with quality systems specific to ISO 9001- 2015 industry within a contract manufacturing environment.
  • Exhibit excellent problem-solving skills, inter-personal skills, and planning and organizational skills.
  • Proficient computer skills, including extensive knowledge and familiarity with all Microsoft applications.
  • Proficient with ISO9001 requirements, with a history of passing audits.
  • Strong working knowledge of APQP and Quality Management software.
  • Proficient in creating and providing all levels of First Articles and PPAP’s.

Communication Skills

Must be able to communicate effectively with all levels of organization from President to hourly employees.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of information furnished in written and oral form.

Physical Demands

The physical demands required of the position include prolonged sitting and walking, extended periods of computer use and keyboarding, and a normal range of hearing and vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to operate standard office equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be on the production floor where the noise level is moderate, most of the work is performed in a quiet office setting with normal temperatures and little to no exposure to shop floor hazards.

Travel Demands

Occasional travel to suppliers or customers as needed to ensure quality standards are understood and implemented.