Our business philosophy is simple: Create unique high-quality custom electronic solutions backed by unparalleled support. We innovate for severe duty applications so you can focus on delivering for your customers – and not on equipment failure. This is how we built our reputation. This is how we keep our reputation. Marlin will always be committed to innovation through the most unique electronic control solutions. Our team, our Innovation Lab, our attitude, and our business model, and our products are all aligned for one committed purpose: Being problem solvers and partners from start to finish.
Our engineers have the unique ability to look at a whole systems as it relates to your product and tell you exactly where your problem lies. This allows Marlin to troubleshoot through an application evaluation.
Customization requires innovation. Our product engineers and software devolpers are innovative by nature. We take pride in creating unique designs necessary to withstand the most severe applications. Our support team is what sets Marlin apart.
We answer quote requests within 24 hours. We go out into the field no matter the size of the project or issue. We get to know our customers and their product. We have the technical knowledge to teach and inform our customers. This is how we provide industry leading support.
Partnership and Flexibility enables Marlin to provide customers what they need, with responsive industry-leading customer support. Customer Attention is a Marlin service hallmark. Our customers satisfaction is our top priority, and we are always wanting to improve customer satisfaction. “Customerization” is the term we use to describe how we work with customers: closely, to provide them exactly what they want and need.
Our customers satisfaction is our top priority. “Customerization” is the term we use to describe how we work with customers: closely, to provide them exactly what they want and need. We strive to have amazing customer service.
Real people answer our phones. No getting lost in a phone tree. We strive to communicate in a clear and timely manor, by whatever method the customer prefers. Your sales rep is your dedicated point of contact who sticks with you from day one.
When a client says “I need this,” we say, “we can do that.” When they say “I’m not sure what we need,” we say, “we’ll figure it out.” That unique, custom approach to problem solving is what defines and differentiates us.
